Frequently Asked Questions
Everything you need to know about shopping with Horseplay Toys.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
Are your materials ethically sourced?
Yes, we pride ourselves on using high-quality, sustainable fabrics and working exclusively with fair-trade certified manufacturing partners.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs processing.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options via Afterpay and Klarna.